Customer Care Administrator - Semarang

Join Onna Prima Utama as a Customer Care Administrator in Semarang and play a pivotal role in delivering exceptional service to our valued clients. This position is ideal for detail-oriented professionals who thrive in a dynamic environment, ensuring customer satisfaction and resolving issues efficiently.

As a Customer Care Administrator, you will be the first point of contact for our clients, handling inquiries, complaints, and feedback. You will leverage tools like CRM systems and helpdesk software to streamline processes and provide timely responses. This role offers a unique opportunity to grow within a supportive team, with potential for career advancement in customer service and support.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring a high level of satisfaction.
• Utilize CRM systems and helpdesk software to log, track, and resolve customer issues.
• Provide timely and accurate information to clients, addressing their needs and concerns.
• Collaborate with internal teams to escalate and resolve complex issues.
• Monitor customer feedback and suggest improvements to enhance service quality.
• Maintain detailed records of all customer interactions and follow-ups.
• Stay updated with industry trends and best practices in customer service.
• Participate in training sessions and continuous learning to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or related field.
• Minimum 2 years of experience in customer service or support roles.
• Proficient in using CRM systems and helpdesk software.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English and Indonesian.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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